Support
Firmware (VIA)
Go to usevia.app to access the software to program your keyboard. You can also use QMK.
Can I change my order after it is placed?
We can not gurantee this, but you can reply to your order cancellation and we will try our best to accommodate your request.
Why hasn't my order shipped yet?
At Mekanisk we aim to hold all estimates. These vary between products, and should be alerted at checkout. If you are unsure, add the single product to your basket to see the estimated time.
Taxes?
VAT is included for EU customers at checkout. All other countries are responsible for their own local taxes, customs cost and other. Norwegian customers need to buy from Tastatur.no, where MVA is included in the price.
Order support
Please read above before you send a mail to support. General questions can be asked in our Discord (direct Discord join link). If you have a question with your order that you have placed or have received, please reply to your order confirmation email with your requests, or questions. The support mail is primarly answered on weekdays within 48 hours. If you are not able to find your order confirmation, you can click here to email us. Please include your order number if possible.