Support

Firmware (VIA)

You can download the firmware, and program your keyboard easily by going to caniusevia.com.

 

Can I change my order afterwards?

We can cancel your order so you can place a new one. Reply to your order confirmation. If the order is packaged and sent to fulfillment, we can not cancel the order.

 

Why hasn't my order shipped yet?

At Mekanisk we aim to hold all estimates. If there are a lot of orders at once, items may take 1-2 weeks before shipping. In normal circumstances, shipping should take 1-5 days. 

 

Taxes?

VAT is included for EU customers at checkout. All other countries are responsible for their own local taxes, customs cost and other. Norwegian customers need to buy from Tastatur.no, where MVA is included in the price.

 

Order support

Please read above before you send a mail to support. General questions can be asked in our Discord (direct Discord join link). If you have a question with your order that you have placed or have received, please reply to your order confirmation email with your requests, or questions. The support mail is primarly answered on weekdays within 48 hours. If you are not able to find your order confirmation, you can click here to email us. Please include your order number if possible.